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Sector · Contact centres & customer support

Flu vaccination for contact centres and customer support

High-density floors, measured adherence and an absence problem that bites harder here than almost anywhere.

The constraint

Contact centres combine the worst of two worlds for transmission: people sitting close together for full shifts, and a performance culture built on adherence that makes stepping away from the desk feel costly. Absence hits service levels immediately and visibly, which makes the business case here unusually easy.

How we run it

Scheduled into shrinkage

We work with your resource planning team so vaccination slots sit inside planned shrinkage rather than appearing as unplanned adherence loss.

Rolling release by team

Team leaders release one or two advisors at a time, keeping the floor staffed throughout.

Full shift coverage

Evening and weekend teams included by default. In 24-hour operations we cover night shift too.

Homeworker vouchers

Most contact centre operations now have a substantial home-based population. Vouchers cover them.

The absence maths

Contact centres are one of the few environments where the cost of absence is measured precisely enough to make the comparison concrete. You know your cost per hour of unplanned absence and your December shrinkage. Set the per-person vaccination cost against a realistic assumption about avoided absence days and you get a defensible number rather than a vague claim about wellbeing.

We would not claim to know what that number is for your operation. You almost certainly do.

The standard service

From £11.99 per person, reducing with team size. Quadrivalent vaccine, individual clinical screening, pharmacist administration, anaphylaxis cover and uptake reporting within 48 hours, all included. No setup fee, and you pay only for vaccinations actually given.

See how a clinic day runs for the full sequence, or corporate flu vaccination for pricing and programme options.

Common questions

Will the clinic affect our service levels?

Not if it is planned into shrinkage. We work with resource planning rather than around them, and release advisors on a rolling basis so the floor stays staffed.

Can you cover evening and weekend shifts?

Yes, including night shift in 24-hour operations.

What about our homeworkers?

Vouchers, redeemable at a pharmacy near them, billed only on redemption.

Get a quote for your team

Tell us your headcount, location and shift pattern. We come back within 24 hours with a tailored quote.

Request a quote